Joshua Mace, UX Professional

Saint Andrews Presbyterian Church, Irmo, SC

Director of Media & Communications

— January 2013 to Present

Manage and provide creative and technical oversight over all aspects of design (branding, promotion, and multimedia) and technology (web development, communications, and hardware)

Skills utilized:

• Project Management
• HTML
• CSS
• Adobe CS
• jQuery

BlueCross BlueShield of South Carolina, Columbia, SC

User Experience Team Lead

— January 2010 to December 2012

BCBSSC has one of the largest claims processing systems in the world, and with over 12,000 employees is one of the largest employers in South Carolina.

As part of the Presentation Application Systems team, my primary responsibilities included usability oversight, designing and building prototypes and wireframes, HTML and CSS, and close integration with the Business Analysts and JSF Developers.

As UX Team Lead, I managed a small group of Visual Designers, Interaction Developers and Usability Engineers. Prior to my coming to BCBSSC, Systems Analysts were still using Visio and Powerpoint to build mockups to pass to the development team. This process created a huge delta between the application designed and the end product. Under my leadership, the newly formed UX Team designed and coded a custom prototyping platform based on tools and technology already in place and approved.

This new process, implemented alongside good usability practices and semantic HTML/CSS, allowed for rapid, accurate, and browser-based prototyping, which greatly increased the quality and efficiency of both the design and development teams.

Skills utilized:

• Team Management
• Project Management
• HTML
• CSS
• Photoshop
• Dojo Toolkit
• jQuery

Avail Technologies, Augusta, GA

Mobile UX/IA Consultant

— January 2010 to December 2012

As a Mobile User Experience Consultant, I designed and developed rich mobile web applications for corporations, primarily in the printing industry.

In most cases, these corporations strongly desired to enter the mobile space, but had no one internally that specialized in user experience or information architecture, particularly in a mobile context.

I provided guidance throughout the entire life-cycle of a project; beginning with high-level concepts and diagrams, through the wireframing and prototyping stages, design, development, and implementation.

Skills utilized:

• Mobile WebApp Development
• HTML5
• CSS3
• jQuery

Morris Visitor Publications, eMedia Team, Augusta, GA

Lead Designer

— May 2008 to January 2010

A division of Morris Communications Company LLC, Morris Visitor Publications (MVP) creates, publishes, and distributes travel publications in more than 500,000 hotel rooms around the world with a combined annual circulation of more than 53 million.

The eMedia Team is responsible for all MVP internet endeavors. As Lead Designer, I design or approve the creative and user experience aspects of our products and solutions. My responsibilities also include on-site consulting with many of MVP's partners around the world. I've had the opportunity to travel to London, Paris, New York, Los Angeles, and Barbados to name a few.

Morris is, first and foremost, a publishing company and I am comfortable working in an environment that deals with hard deadlines, quick decisions and a small margin for error.

Whatever my duties at a particular time, I am primarily concerned with serving content to our users and am constantly pushing myself to find better and more efficient ways of presenting information.

Skills utilized:

• HTML
• CSS
• jQuery
• Google Maps API
• Adobe CS

Morris DigitalWorks, Augusta, GA

Web Designer

— October 2006 to May 2008

A division of Morris Communications Company LLC, Morris DigitalWorks (MDW) provides tools, technologies, consulting and Web development services to any of the 27 daily Morris newspapers, non-daily newspapers, magazines, and radio stations.

My primary functions included creating wireframes, site design concepts, and HTML/CSS execution of the designs. I also created and designed the presentation layer (HTML/CSS/Javascript) for the various CMS's used at MDW (for example: Joomla!, Drupal, and other proprietary template systems).

Many of the sites maintained and supported by MDW serve over a million pageviews per month.

I was also on the Usability Team whose responsibility is to plan and execute usability studies as well as evaluate, report the findings and suggest solutions.

Rhodes Financial Services, Evans, GA

Web Designer

— January 2003 to October 2006

As the company's Web designer, my job was conceptualize and design and build the interface for and, working in conjunction with our software developers, deliver the Web site within a strict time-frame (the work is tied to the Federal Tax Season which is very time critical — any delay costs a substantial amount in lost revenue.)

The primary internet application I was responsible for was the TaxSlayer online Tax program (www.taxslayer.com.) It's in the top 5 for online tax programs in the US as reported by the IRS. Additional internet applications include an online IRA (Individual Retirement Account) application as well as the entire Rhodes Financial Services family of Web sites (www.rhodesfs.com, www.taxslayepro.com, www.rhodesmurphy.com.)

Internal applications include tech support Web sites; an internal Customer Resource Management site (sales, marketing, etc.); various SharePoint sites; and a number of internal tools/Web applications. My role on these sites was to produce the design concepts and visuals; generate use cases, flowcharts, and other design collaterals as needed; and, once the Software Developers flesh out the back-end code, meld the code and Web pages into a cohesive, appealing and functional site.